This chapter describes how to troubleshoot a computer running SunLink Server software. It identifies the various tools that are available to you for use in the troubleshooting process and provides a high-level approach to use whenever troubleshooting is required.
Troubleshooting SunLink Server systems involves gathering data about the problem and analyzing that data to determine the specific cause of the problem. The SunLink Server program includes a number of data-gathering tools. Additionally, more complex data-gathering tools may be available from your support personnel.
This chapter introduces the various tools that are provided with SunLink Server software and describes situations in which using them may be appropriate.
Administrators often can reduce the amount of time required to solve problems by observing the following guidelines:
There will be times when a particular problem requires more complex data-gathering than can be provided using the standard SunLink Server product package. In these situations, special debugging versions of the software may be needed to gather more detailed data about the problem. This type of data-gathering may require the assistance of a technical support person to help with instructions on how to use the tools involved.